Privacy Policy
Privacy Policy for SmilyAndSky
1. Information We Collect
We collect personal information that you provide directly to us when you make a purchase, create an account, or contact us. The information we collect includes:
We use the information we collect for the following purposes:
Under the GDPR, we rely on the following legal grounds to process your data:
We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your data.
6. Your Rights
As a customer within the European Union, you have the following rights under GDPR:
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze web traffic. Cookies are small files that are stored on your device when you visit our site. We use cookies for:
8. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and other technologies to ensure your information is safe.
9. International Data Transfers
As a global business, we may transfer your personal data to third-party service providers located outside the European Economic Area (EEA). When doing so, we ensure that your data is protected by appropriate safeguards in line with GDPR requirements, such as Standard Contractual Clauses.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, we will notify you via email or through our website.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
SmilyAndSky
50 Av. des Champs-Élysées
Email: smilyandsky@yandex.ru
Phone: +7 (925) 614 11-11
12. Complaints
Effective Date: 09.11.2024
At SmilyAndSky, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit or make a purchase from our website.1. Information We Collect
We collect personal information that you provide directly to us when you make a purchase, create an account, or contact us. The information we collect includes:
- Personal Details: Name, email address, postal address, phone number.
- Payment Information: Credit card details or other payment methods.
- Purchase History: Details of products you have purchased.
- Technical Information: IP address, browser type, device information, and browsing behavior via cookies and similar technologies.
We use the information we collect for the following purposes:
- Processing Orders: To process your purchases and deliver your orders.
- Customer Service: To provide support, respond to inquiries, and improve your shopping experience.
- Marketing Communications: To send you promotional messages, offers, and newsletters (with your consent).
- Site Optimization: To analyze trends, track user interactions, and improve the functionality and content of our website.
- Legal Compliance: To comply with legal obligations and protect the rights and safety of SmilyAndSky and our customers.
Under the GDPR, we rely on the following legal grounds to process your data:
- Contractual Obligation: Processing your data is necessary to fulfill our contract with you, such as processing orders and deliveries.
- Legitimate Interests: We may process your data for legitimate business interests, such as improving our website and communications.
- Consent: We will obtain your consent before sending marketing emails or using cookies, where required.
- Legal Compliance: We may process your data to comply with applicable laws and regulations.
We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:
- Service Providers: Payment processors, delivery companies, and IT service providers to fulfill your orders and improve our services.
- Business Partners: Marketing and advertising partners for promotional activities (with your consent).
- Legal Authorities: If required by law, to protect our rights or to respond to lawful requests.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your data.
6. Your Rights
As a customer within the European Union, you have the following rights under GDPR:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request a restriction on the processing of your data.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to the processing of your data for specific purposes (such as direct marketing).
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze web traffic. Cookies are small files that are stored on your device when you visit our site. We use cookies for:
- Essential functions: To allow you to navigate the site and use key features.
- Analytics: To collect data about site usage to improve performance.
- Marketing: To deliver personalized content and advertisements based on your browsing behavior.
8. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and other technologies to ensure your information is safe.
9. International Data Transfers
As a global business, we may transfer your personal data to third-party service providers located outside the European Economic Area (EEA). When doing so, we ensure that your data is protected by appropriate safeguards in line with GDPR requirements, such as Standard Contractual Clauses.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, we will notify you via email or through our website.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
SmilyAndSky
50 Av. des Champs-Élysées
Email: smilyandsky@yandex.ru
Phone: +7 (925) 614 11-11
12. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority or with the French Data Protection Authority (CNIL).